Shop Information

Thank-you for taking the time to check out my website. I hope I have all the information you are looking for – if I’ve missed anything or you like to know more, please send feel free to contact me. I’d love to hear your feedback and hope that you will let your friends know about my work. No two cards will be identical as each card is individually hand made in Brunswick, Melbourne and a high standard is always guaranteed. Please note that the colour on screen may vary slightly from actual colour.

Payment

I accept only PayPal as I have found these provide the quickest and smoothest transaction.

I require payment within three working days of receiving the order.  If you are having any trouble I am happy to work with you – I just need to know.

Shipping

I use regular Australian Post to ship your parcel. For information visit www.auspost.com.auMost orders will be sent within 3 working days. If there is a delay for some reason I will do my best to keep you up to date and informed. If your article is urgent, please message me and we can work out whether there is an Express option available.

Registered post is also available at an extra cost. Please message me if you would like me to use Registered post instead of Regular.

I reuse shipping materials whenever possible so the envelope that arrives may be worn but rest assured that your purchase has been handled with the utmost care.

If you would like to order multiple items from my shop please let me know and I will ensure that your postage costs are kept to a minimum.

Shipping Times

Tracking Your Order

When I ship your order, I will notify you that your order has been shipped. If you have questions about your order, please email me. Please allow 3 – 10 business days for delivery from dispatch.

Items will be shipped to your shipping address.

International customers will be responsible for any customs issues

Order Cancellations

Cancellation by Karhina Designs – I reserve the right to cancel any order with a full refund to the purchaser if for any reason I cannot complete the order. 

Cancellation by Purchaser – Should you wish to cancel an order after payment has been accepted, please message me within 24 hours. If you cancel the order after it has been shipped, freight charges will not be refunded. Cancellations after this time will be at the sole discretion of Karhina Designs.

Refunds

For refund or exchange, contact me within seven days of receiving your purchase. The item must be returned in the original condition with delivery confirmation at the customer’s expense. A refund will be granted as soon as the package is received and inspected. If an exchange is requested, the buyer must pay additional shipping costs for the new item to be sent out.

I want you to be totally satisfied with your purchase, so please do not hesitate to contact me with any questions – Thanks!

Privacy 

Karhina Designs recognises and respects the purchaser’s privacy and treats any and all personal information as private. Karhina Designs will not sell or pass your information on to any third party, this excludes the essential details required in order to deliver your purchase. 

Additional Information

It is always difficult to find that special item so if you don’t find what you are looking for or would like a design to be altered to suit your special needs please feel free to contact me.

I also take custom orders for my cards for special events and for businesses to send to valued customers or clients.

Copyright

All designs and photographic material are subject to copyright and are wholly owned by Karhina Designs and Tamara Russell. No photographic material represented on the Karhina website may be used without prior authorisation.

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